Office Policies

At Wellness Empowered we strive to provide the highest standard of care for the clients that we serve. We have established the following policies to protect both you, our respected clients, and ourselves from any misunderstandings. Your clear understanding of these policies is important to our professional relationship. We are happy to discuss our professional fees and pleased to answer any questions you may have.


FINANCIAL POLICIES

  • All payments are due in full at the time of each visit. We accept Cash, Check, Visa, MasterCard, Discover and AMEX.

  • Any nutritional supplements, equipment, and retail merchandise must be paid for at the time of purchase. There is no refund for products or merchandise. Unopened products may be returned for retail merchandise credit within 30 days of purchase.

  • All sales for services are final, including prepaid packages of services. No refunds will be given for any unused services. You may apply any credit on packages towards future services, but not toward any retail merchandise.

  • Wellness Empowered does not accept or process any insurance. If you have a FSA /HSA, (Flex-Spending or Health Savings Account), you may be able to use it as payment depending on rules of your insurance provider or bank. Please check with them prior to attempting to pay using these accounts. If your FSA/HSA administrator rejects a charge you may be asked to repay them.



CANCELLATION POLICY

  • Please notify us at least 48 hours in advance if you need to cancel or reschedule.

  • Any cancellations with less than 48 hour of notice are subject to a cancelation fee of $150.00

  • Clients who miss their appointments without giving any prior notification will be charged $150.00

  • We recognize the time of our clients and our staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment.

  • When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee your appointment so please have your credit card ready when scheduling your appointments. You will not be billed unless there is a cancellation without sufficient notice or no show. On the day of your appointment you may choose your method of payment.

  • Cancellations for emergency reasons are excluded from this policy. Emergency reasons include, accidents, death in the family, delayed or cancelled flights if you are arriving from out of town, car trouble, sick child at home or sudden illness. Please let us know as soon as possible of such emergencies so we can rearrange our practitioner’s schedules.



GENERAL POLICIES

  • To ensure your full appointment time, please arrive on time and ready for your appointment. Arrival more than 10 minutes late can result in cancellation of your appointment and be considered a no show subject to the above Cancellation Policy.

  • Please arrive 15 minutes early to complete New Client forms before your appointment.

  • Please bring children to the office only if they have an appointment. If the client is a child, please bring only that child to the appointment if possible. We do not provide childcare. Please make other arrangements for any other children in your care during the appointment time or provide an adult to care for them.

  • Please refrain from wearing any fragrances (perfume, aftershave, scented lotions etc.) as we have many clients with severe scent sensitivities.

  • We are a referral only practice.



We are a referral only practice.